Broadwaybe™ wants customers to feel comfortable when choosing home goods. If you need to request a return, please contact service@broadwaybe.com within the return period shown on the store page or order information.

Returned products should be unused, clean, complete, and kept with original packaging when possible. Items that show signs of heavy use, stains, odors, damage, missing parts, washing marks, assembly damage, alteration, or improper handling may not qualify for return approval.

For hygiene and quality reasons, certain home products may have return limits after opening, washing, assembly, or use. This may apply to fabric items, kitchen-use products, bathroom items, cleaning accessories, and other close-contact household goods, unless the item arrived with a confirmed issue.

Please contact our support team before sending any item back. Products returned without prior communication may be delayed or may not be accepted.

If your item arrives damaged, incorrect, defective, or missing parts, please email us with your order details and clear photos of the product, packaging, and issue. Broadwaybe™ will review the request and provide a suitable next step based on the situation.

Customers should keep return tracking details until the return has been received and reviewed.